“Account Holder” shall mean an authorized individual person or a legal entity indicated in the name on a Transaction Account;
“Business Account” shall mean the Transaction Account created for a legal entity and other business entities;
“Business Days” shall mean any day other than a Saturday or a Sunday or a public or bank holiday in the United Kingdom;
“Confidential Information” shall mean all information that is disclosed in written, oral, electronic, visual or other form by the Account Holder and/or User to Credit BlauStein and by Credit BlauStein to the Account Holder and/or User, which may include, without limitation, documentation, know-how, trade secrets, procedures, ideas, business and financial information, names of employees, directors, shareholders, ultimate beneficial owners and customer or partner information;
“Credit BlauStein” shall mean Credit BlauStein Limited (company number: 09577174) whose registered office is at 288 Bishopsgate, London, EC2M 4QP United Kingdom. Credit BlauStein Limited is authorised by the UK Financial Conduct Authority to conduct Payment Services activities as a Small Payment Institution under the Payment Services Regulations 2009 (Ref: 711869), and is a registered Money Service Business. Her Majesty’s Revenue and Custom certificate number 12815032;
“Credit BlauStein Website” shall mean the website available at www.creditblaustein.com where the System can be accessed by the User;
“Customer Service” shall mean our customer service, which you can reach by sending a message through the “Contact Us” facility on the Credit BlauStein Website, by sending e-mail to firstname.lastname@example.org, or by calling +44 1880 80 80 80;
"Electronic Signature" shall mean an electronic symbol, process or any data in electronic form that is exclusively assigned to the User, adapted by the User with the intent to sign the Payment Order Form and confirm other actions within the System, and is produced with secure means which the User can keep under his sole and exclusive control;
“FCA” shall mean the Financial Conduct Authority of the United Kingdom whose address is 25 The North Colonnade, Canary Wharf, London E14 5HS, United Kingdom, further information on the FCA can be obtained on the FCA’s website at www.fca.org.uk;
“Fees” shall mean the charges payable by you to us for your use of our services, as stated in the Fee Table on Credit BlauStein Website and which may be amended by us from time to time in accordance with this User Agreement;
“Fee Table” shall mean the tables of Fees published on Credit BlauStein Website;
“One Time Password” or “OTP” shall mean a unique code used for confirming Payment Orders and other actions within the System;
“Online Funding Source” shall mean the payment method used to fund a Transaction Account. The following payment methods may be used to fund a transaction: Direct Debit, credit card, debit card, PayPal, and many others;
“Online Registration Form” shall mean the form that you must fill in with your e-mail address, desired user name, password and password confirmation, in order to create a User Account.
“Payment Order” shall mean the order to accept or execute incoming payments, or to execute outgoing payments;
"Payment Order Form" shall mean the form to be filled in by the User when initiating an outgoing or incoming payment, and which shall include the Transaction Account ID of the Transaction Account which the funds shall be debited from or credited to, payment method through which the funds shall be sent or received, account details of the intended recipient or sender, transaction amount, currency, description, date of execution or expected date of receipt, and any other additional information;
“Personal Account” shall mean the Transaction Account created for an individual person;
“Payment Services” shall mean any of the online Payment Services offered by Credit BlauStein in accordance with the provisions of Payment Services Regulation 2009;
“Prohibited Activities” shall mean those activities described in Section 13 of this User Agreement;
“Recurring Payment Order” shall mean a scheduled Payment Order that results in a series of payments delivered to the intended recipient at regular intervals per the instructions of the User, and shall continue to be executed until the User cancels it or until the maximum number of payments and/or final payment date that the User specified is reached;
“Reserve Payment Destination” shall mean the bank account or other payment destination where Credit BlauStein can transfer the remaining funds to, in cases where the User did not provide specific orders regarding the remaining funds on the Transaction Account;
“Segregated Account” shall mean a bank account in which your funds are held separate from working capital and other funds of Credit BlauStein;
“System” shall mean the system that enables the User to make use of the Payment Services and to manage the User Account and Transaction Account;
“Transaction Account” shall mean the account that can be created upon request, which allows the User to use the Payment Services of Credit BlauStein, and which can refer to the Personal Account or Business Account;
“Transaction Account Form” shall mean the form that contains the details of the Account Holder, the details of the Transaction Account, the details of the User of the corresponding Transaction Account, and the Reserve Payment Destination. The Transaction Account Form can be of two types: personal in case of a Personal Account and business in case of a Business Account.
“Transaction Account ID” shall mean the unique number given to each Transaction Account;
“User” shall mean the individual person authorized by the Account Holder to access the Payment Services within the limitations indicated by the Account Holder;
“User Account” shall mean the account opened and maintained through the Credit BlauStein Website, and which allows a User to access to the System;
“User Account Form” shall mean the form that contains the personal details of the User, the secret code, and the preferred communication channels, such as E-mail, Skype, Facebook Messenger, Instagram Direct, Viber, WhatsApp, Telegram, iMessage, and SMS;
“User Account ID” shall mean the unique number given to each User Account;
“User Account Information” shall mean any and all of the following pieces of information: User Account ID, the login credentials you use to log in to User Account, secret code, and other information associated to a User Account;
“User Agreement” shall mean this User Agreement, which stipulates the terms and conditions governing your access to and use of the Payment Services offered by Credit BlauStein, published on Credit BlauStein Website and as it may from time to time be amended;
“We”, “us”, “our” shall mean Credit BlauStein;
“You”, “your” shall mean the individual who is authorized to access the Payment Services under this User Agreement, and to whom this User Agreement shall apply.
SCOPE OF THE USER AGREEMENT
We reserve the right, at our sole discretion, to change, modify or otherwise alter this User Agreement at any time. We will notify you of any changes by sending an e-mail to the primary e-mail address registered with a User Account. We will also post notice of the changes on Credit BlauStein Website where you can view the revised version of the User Agreement. Changes to the User Agreement shall become effective immediately upon the posting thereof. We encourage you to download or print a copy of the User Agreement (including all policies) for your records and future reference.
We also advise you to read the answers to the “Frequently Asked Questions” which are published on Credit BlauStein Website for your further information.
The following documents, as emended from time to time, are incorporated by reference into this User Agreement:
OPENING A USER ACCOUNT
To create a User Account, you will be asked to fill in the online registration form with your e-mail address, desired user name, password, and password confirmation.
Credit BlauStein shall send you an e-mail with a URL link in order for you to confirm your registration. Upon confirmation of your registration, a User Account shall be created together with a Personal Account, which corresponds to a User Account. A User Account and Personal Account shall have a “Not Identified” status. A User Account and Personal Account with a “Not Identified” status allow a User to use all the functionalities of the System, except for making outgoing transactions.
In order for User Account and Personal Account to have an “Identified” status, you will be required to provide us with your personal details, such as your full name, address, date and place of birth, and nationality, as well as to upload your ID or passport and proof of address on Credit BlauStein Website. Upon receipt and review of your personal details and documents, Credit BlauStein shall change the status of User Account and Personal Account from “Not Identified” to “Identified but Not Verified”. A User Account and Personal Account with an “Identified but Not Verified” status allow you to use all the functionalities of the System, including making outgoing payments, but subject to limitations.
In order for User Account and Personal Account to have a “Fully Verified” status, you will be asked to fund a Personal Account with any small amount via your personal credit card or bank account. In case you are unable to fund your account via your personal credit card or bank account, you may contact the Customer Service to find an alternative solution. A User Account and Personal Account with a “Fully Verified” status allow User to use all the functionalities of the System, including making outgoing payments without limitations and opening a Business Account.
When you register online, Credit BlauStein automatically creates a Personal Account for you. You must contact the Customer Service if you wish to have only a Business Account without a Personal Account.
In order to open a Business Account, we will ask you to provide us with the details of the legal entity, such as the company name, company register number, company address, company telephone number, and e-mail address.
In order to identify the legal entity, we will ask you to provide us with the relevant corporate documents of the legal entity, including a notarized and legalized copy of the certificate of incorporation, commercial register extract, memorandum & articles of association, passport or ID and proof of address of the shareholder(s), authorized signatory(ies), director(s), and ultimate beneficial owner(s). In some certain cases, we will ask you to provide us with additional documents.
The identification and verification of a User for the purposes of opening of a User Account and/or identification and verification of an Account Holder for the purposes of opening of a Transaction Account (Personal or Business) can also be completed offline by following the instructions of the Customer Service. You must contact the Customer Service if you wish to complete the identification and verification process offline.
USER ACCOUNT AND TRANSACTION ACCOUNT
When you register a User Account with Credit BlauStein, a Transaction Account which corresponds to the User Account is automatically created. A User Account gives a User access to a Transaction Account.
A Transaction Account allows a User to use the Payment Services of Credit BlauStein.
Through a User Account, a User can create multiple Transaction Accounts either for own personal use or on behalf of an Account Holder. A User can create a Transaction Account on behalf of different Account Holders, for example for a legal entity or individual that authorized the User to create such Transaction Account.
A User can have access to multiple Transaction Accounts, provided that the User has the authorisation from the Account Holder to do so. For the avoidance of doubt, a User can access multiple Transaction Accounts belonging to different Account Holders.
An Account Holder may authorise multiple Users to access a specific Transaction Account.
A User can initiate outgoing payments by filling in the Payment Order Form with the Transaction Account ID of the Transaction Account from which the funds shall be debited, payment method through which the funds shall be transferred, account details of the intended recipient, transaction amount, currency, description, date of execution and additional conditions. The User must confirm the Payment Order using the OTP or sign with an Electronic Signature. The Payment Order Form shall be supported by the underlying documentation, such as invoices, contracts and other relevant documents, for compliance purposes.
We reserve the right to carry out necessary money laundering, terrorism financing, fraud or other illegal activity checks before executing a Payment Order.
We shall perform additional review of certain potentially high-risk outgoing payments in the event that Credit BlauStein has reasonable suspicion that User Account and/or Transaction Account is being used in relation to the Prohibited Activities or for other reasons as determined by us in our reasonable discretion.
Subject to the terms of this User Agreement, you agree that we will execute a Payment Order made by a User and debit the funds from the Transaction Account that a User specified to us, and subsequently credit the funds to the account of the intended recipient.
You must ensure that you properly type the account details of the intended recipient of an intended transaction. We shall not be liable for any error you make when entering the account details of the recipient, and/or any other error in a Payment Order.
If the account number of the intended recipient is registered with us, the funds shall be instantly credited to the Transaction Account associated with that account number. Once the funds are credited to the recipient’s Transaction Account, the transaction shall be irreversible.
In case of an outgoing payment to an account of a recipient with a payment service provider other than Credit BlauStein, we shall execute a Payment Order according to the instructions of the User. Credit BlauStein shall execute a Payment Order immediately after we have received the completed and signed Payment Order Form together with the supporting documentation, and after we have performed the necessary compliance checks. Once the funds are debited from the Transaction Account, the transaction shall be irreversible.
We shall not be held liable to and shall not accept any liability, obligation or responsibility whatsoever for any loss arising from any delay in the execution of a Payment Order for an outgoing payment, or from unsuccessful execution of a Payment Order for an outgoing payment, due to reasons beyond our control.
In case of failure to complete a Payment Order due to insufficient funds in a Transaction Account or other reasons beyond our control, we reserve the right to charge you a transaction fee and debit the amount from a Transaction Account.
Any Payment Orders for outgoing payments made or received outside the Business Days shall be processed on the next Business Day.
You can make recurring payments by setting up a Recurring Payment Order on the Transaction Account. You can change the details of scheduled payments at any point, such as the end date and amount, by logging into User Account and accessing the relevant Transaction Account and selecting the scheduled payment of which the details you wish to change. If you have not chosen a specific end date or a specific number of payments, then the payment will recur indefinitely. You can also cancel a Recurring Payment Order for future payments by deleting it. You will not be able to cancel payment transactions that have already been credited to the recipient.
You must ensure that you have sufficient funds in a Transaction Account to cover the Payment Order and/or any Recurring Payment Order. The Payment Order and/or any Recurring Payment Order shall not be executed if you do not have sufficient funds in a Transaction Account. We will inform you by e-mail in the case of unsuccessful execution of the Payment Order and/or Recurring Payment Order.
The Transaction Account can be funded by making use of the Online Funding Sources. In case of Online Funding, all provisions in this User Agreement in relation to the Payment Order shall apply, and subject to the terms of this User Agreement, you agree that in case of use of the Online Funding Sources, we will debit the funds from an Account Holder’s bank account, credit card or any funding source, and subsequently credit the funds to the Transaction Account indicated to us. You must ensure that you provide us with the correct details of the funding source. We shall not be liable for any error you make when providing us with the details of the funding source.
A User can also initiate incoming payments by filling in the Payment Order Form with the Transaction Account ID of the Transaction Account to which the funds shall be credited, payment method through which the funds shall be received, account details of the sender, transaction amount, currency, description, expected date of receipt, and additional conditions. The User must confirm the Payment Order using the OTP or sign with an Electronic Signature. The Payment Order Form shall be supported by the underlying documentation, such as invoices, contracts and other relevant documents, for compliance purposes.
We reserve the right to carry out necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorizing or accepting any incoming payments.
We shall perform additional review of certain potentially high-risk incoming payments in the event that Credit BlauStein has reasonable suspicion that an Account is being used in relation to the Prohibited Activities or for other reasons as determined by us in our reasonable discretion.
In case of failure to complete the incoming payment to your Transaction Account due to any reasons beyond our control, we reserve the right to charge you a transaction fee and debit the amount from your Transaction Account.
We shall not be held liable to and shall not accept any liability, obligation or responsibility whatsoever for any loss arising from any delay in the execution of a Payment Order for an incoming payment, or from unsuccessful execution of a Payment Order for an incoming payment, due to reasons beyond our control.
Any Payment Orders for incoming payments made or received outside the Business Days shall be processed on the next Business Day.
Credit BlauStein complies with the safeguarding requirements to offer protections over funds. This ensures that the funds on a User Account and/or Transaction Account are segregated from working capital and other funds of Credit BlauStein.
UNAUTHORISED, NON-EXECUTED OR INCORRECTLY EXECUTED TRANSACTIONS
In the event of unauthorised transaction, or a non-executed transaction or transaction that has been incorrectly executed by us, you must notify us without undue delay and in any case no later than 13 months after the debit date, by contacting the Customer Service. Any undue delay in notifying us of such an incorrectly executed payment transaction may result in you being liable for any losses as a result.
Subject to Sections 8.1 and 8.4, you shall be entitled to a refund in the amount of an unauthorised transaction or a transaction incorrectly executed by us and, where applicable, restoration of a Transaction Account to the state it would have been in had the authorised or incorrectly executed transaction not taken place. If the incorrectly executed transaction resulted in receiving less funds that you were entitled to, Credit BlauStein shall credit your Transaction Account for the difference. If the incorrectly executed transaction results in you receiving more funds that you were entitled to, Credit BlauStein may debit the extra funds from your Transaction Account.
You shall be liable for all losses incurred in respect of an unauthorized transaction where:
you have provided any of User Account Information to another person so as to enable that person to gain access to User Account and Transaction Account(s) and make transactions;
you have acted fraudulently;
you have deliberately compromised the security of User Account; or
you have with gross negligence failed to comply with your obligations to use User Account and our Payment Services in the manner set out in this User Agreement.
In case of an incorrectly executed Payment Order, we will conduct an investigation and notify you of the outcome. You shall be entitled to a refund only in cases where we have sufficient proof that the error is from our side.
MAINTAINING YOUR ACCOUNT
You must ensure that the information recorded on User Account Form and Transaction Account Form is always accurate and up-to-date. Credit BlauStein shall not be liable for any loss arising out of your failure to do so. We may from time to time request you to confirm the accuracy of your information by providing us with relevant documents or other evidence.
The details of executed payment transactions and other information relating to the payment transactions, including the fees charged, can be found in the online transaction history and account statement of the relevant Transaction Account. Each transaction is given a unique transaction number and is displayed in the transaction history. This unique transaction number identifies your transaction and must therefore be quoted together with the Transaction Account ID when communicating with us about a particular transaction.
KEEPING YOUR ACCOUNT SAFE
To keep a User Account and a Transaction Account safe, you agree to not engage in any of the Prohibited Activities described in Section 13 of this User Agreement.
You must take all reasonable steps to keep a User Account and/or Transaction Account information safe at all times and never discloses it to anyone. We advise you to change your password regularly (at least every three (3) months) in order to minimize the risk of a security breach in connection with a User Account and/or Transaction Account. You must also refrain from using any functionality that saves or stores your password or PIN on any mobile device.
You must ensure that you are logged-out of all payment-relevant applications in your device when you do not use it to access the Payment Services.
We encourage you to avoid, to the extent possible, sharing your device with others or using your device through unsecured public internet connections, such as in typical public “free-Wi-Fi” areas.
We strongly recommend that you check your online transactions history or account statement regularly. If you have any indication, suspicion or any reason to believe that any of the following activities have occurred: (i) there has been an unauthorised transaction sent from a User Account and/or Transaction Account; (ii) your login details, password or other security feature being lost, stolen, misappropriated, used without authorisation or otherwise compromised, or (iii) there has been unauthorized access to a User Account and/or Transaction Account, you must notify Credit BlauStein by contacting the Customer Service without undue delay.
You must notify us by contacting the Customer Service without undue delay on becoming aware or if you have any reason to believe that an error has occurred on a User Account and/or Transaction Account, that there has been a misappropriation, unauthorised transaction, or unauthorised use of any device you have used to access User Account and/or Transaction Account.
You must take all reasonable steps to protect the security of any electronic device through which you access the User Account and/or Transaction Account. In the event that you lose your device, you must inform us immediately.
You must notify us immediately of any change of your contact details, such us your telephone number and e-mail address. You must take all reasonable care to ensure that your e-mail account(s) are secure. In the event that any of the e-mail addresses registered with User Account and/or Transaction Account is compromised, you must contact without undue delay Customer Service. You are also advised to contact your e-mail service provider.
CLOSING YOUR ACCOUNT
You may close a User Account at any time by contacting Customer Service or by logging into User Account.
You may close a Transaction Account at any time by contacting Customer Service or by logging into User Account, Transactions and fees for transactions undertaken before you close a Transaction Account (including those that have been initiated but not completed before the closure of a Transaction Account) will not be refunded. We recommend that you visit the “Frequently Asked Questions” on our website to find out more about closing a Transaction Account.
You acknowledge and agree that Credit BlauStein shall be entitled to close User Account and/or Transaction Account in the event of your breach of this User Agreement. Subject to the provisions of Section 12, we shall provide you within 7 (seven) business days with notice of account closure and to the extent possible, the reasons for closing User Account and/or Transaction Account.
We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorizing any outgoing payment of the remaining funds from a Transaction Account prior to closing User Account and Transaction Account.
TERMINATION AND SUSPENSION
We may suspend or terminate your access to our Payment Services immediately, without prior notice or liability if there are valid grounds. Valid grounds are assumed under, but not limited to the following circumstances:
You breach any condition of this User Agreement;
We have the reasonable suspicion that you are indirectly or directly involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity;
You violate or Credit BlauStein has a reasonable belief that you are in violation of any law or regulation that is applicable to your use of our Payment Services;
We reasonably believe that User Account and/or Transaction Account has been compromised or for other security reasons;
We have reasonable suspicion that the User Account and/or Transaction Account has been used or is being used fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you; or
You fail to make available to Credit BlauStein the information and documentation required under this User Agreement, or as required from time to time by Credit BlauStein to be able to provide the Payment Services either when required or in a form acceptable to Credit BlauStein.
Upon suspension of the access, the Credit BlauStein has a right to unilaterally deactivate the User Account until the reasons for such suspension have not been removed.
In case the reasons of such suspension are not removed within a reasonable period of time, Credit BlauStein has a right to unilaterally terminate this Agreement and provision of any Services. Upon termination, your right to access our Payment Services shall immediately cease. The User Account and/or Transaction Account with us shall be closed in accordance with the Section 11 of this User Agreement.
In connection with your use of our Payment Services, User Account and/or Transaction Account, or of the Credit BlauStein Website, you shall not:
Engage in transactions involving:
Narcotics, steroids, drugs or other controlled substances.
Items that promote or facilitate illegal activity.
Items or services that directly or indirectly promote or facilitate social, racial, religious, or ethnic strife; discrimination, hate, violence, revenge, harassment or racial intolerance.
Items that are considered obscene.
Ammunition, firearms or other weapons that require licensing, defence products, replicas of firearms or cold steel weapons.
Sale of personal information or personal data suitable for undertaking illegal activities (spam e-mails, etc.).
Identification documents and government issued documents (including falsified documents) and other activities involving the creation or obtaining false identification documents or counterfeit government issued documents.
Information that violates a person’s privacy, infringing upon the honour, dignity and business reputation of individuals and legal entities.
Items or services that violate the norms of public morality (including, but not limited to, prostitution, illegal escort services, child pornography, and Nazi memorabilia items).
Any equipment used to organize and conduct gambling.
Unlicensed or illegal lotteries or gambling services.
Any equipment used to organize and conduct gambling.
Unregistered charity services items which directly or indirectly encourage or facilitate illegal activities.
Extortion or blackmail.
Devices used for hacking and tampering with locks.
Fake or counterfeit goods.
Financial or payment instruments whose accounting systems do not ensure proper identification of the owner for the purpose of combating illegal trade, financial fraud, and money laundering of funds obtained by illegal means.
Dangerous goods, including, but not limited to, those that contain explosive, toxic, poisonous, and/or radioactive materials.
Provide false, inaccurate or misleading information;
Act in a manner that is obscene, defamatory, libellous, unlawfully threatening or unlawfully harassing;
Send or receive fraudulent or unauthorised funds;
Infringe Credit BlauStein’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
Carry on your business or use the Payment Services in such a manner that results in or may result in complaints, disputes, claims, reversals, fees, fines, chargebacks, penalties and other liability to Credit BlauStein or a third party;
Use User Account, Transaction Account or the Payment Services in a manner that Credit BlauStein, credit card issuers, or our bank acquirer consider to be an abuse of the credit card system or a violation of credit card association rules;
Undertake activity that does or may present to us a credit or fraud risk, a sudden increase in exposure, or a significant or otherwise detrimental level exposure;
Take any action that imposes an unreasonable or disproportionately large load on our infrastructure;
Facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
Use any robot, spider, other automatic device, or manual process to monitor or copy our Website without our written consent;
Use the Payment Services to test credit card behaviours; or
Allow your use of the Payment Services to present to Credit BlauStein a risk of non-compliance with Credit BlauStein’s anti-money laundering, counter terrorist financing and similar regulatory obligations.
You acknowledge and agree that engaging or attempting to engage in the above Prohibited Activities may lead to temporary suspension or termination of User Account and/or Transaction Account.
We reserve the right, at our sole discretion, to amend this section in order to add categories of Prohibited Activities. We also reserve the right to report the transaction to the relevant law enforcement agency and/or claim damages from you.
LIABILITY AND WARRANTIES
Credit BlauStein shall not be liable for any damage or loss or delay or failure in the transmission, receipt or execution of Payment Orders, payments, deliveries or information due to events beyond its control, such as political unrest, declared or undeclared war, fire, natural disaster or loss of internet connection that may affect operations or services.
You warrant that all information and documents provided in connection with the opening of the User Account and/or Transaction Account are true and correct.
You acknowledge that Credit BlauStein relies on the correctness of these warranties in approving your registration and continues to rely on these warranties in our future interactions with you.
Credit BlauStein shall not be liable for any loss arising out your failure to provide correct information at the time of opening User Account and/or Transaction Account or at any time after that.
You warrant that you are not violating any law or regulation by your use of the Payment Services and you indemnify Credit BlauStein for any and all liability that might arise from your use of any of the Payment Services.
You agree to release, indemnify, and hold Credit BlauStein harmless against any claim brought against Credit BlauStein by a third party resulting from your use of the Payment Services in respect of all losses, actions, proceedings, claims, damages, expenses or liabilities, whatsoever suffered and howsoever incurred, by Credit BlauStein in consequence of your non observance or breach of this User Agreement.
Any complaints about us or our Payment Services should be addressed to us in the first instance by contacting the Customer Service. You must clearly indicate that you are wishing to make a complaint to us and explain the nature of any issue or complaint.
We endeavor to help you resolve or investigate your complaints immediately. Should this not be possible due to unforeseen circumstances or lack of information, we will document the complete details of your complaint and arrange for you to be contacted by an appropriate staff.
In the event that your complaints cannot be resolved by front-line staff, we will refer your complaints to senior staff for investigation, resolution and any other appropriate action.
If your complaint is not resolved to your satisfaction, you may request a review of your complaint from the UK’s Financial Ombudsman Service. You may contact the Ombudsman Service at Exchange Tower, London, E14 9SR. United Kingdom. For additional contact details you may visit the website at www.financial-ombudsman.org.uk.
We will charge you the Fees which will be calculated pursuant to the Fee Table linked to and incorporated into this User Agreement by reference. You authorise us to debit from a Transaction Account any applicable Fees at the time of the execution of a transaction. We may also charge you certain administration Fees, including, but not limited to, reprocessing charges in case of insufficient Transaction Account balance. Our Fees are either expressed as a percentage of the transaction and/or as a fixed amount in EUR and you agree that we may debit by way of set-off from a Transaction Account any Fees, charges or other amounts owing to us and payable by you in connection with the Payment Services.
We reserve the right to change the Fees from time to time, at our sole discretion, which will be implemented in accordance with Section 2.2. Updates will be indicated on the Fees page of our Website and we will notify you by e-mail in advance of the effective date of such changes. Changes and amendments shall come into effect from the day that such changes and amendments are published on the Website. By continuing to use our Payment Services after the fee increase, you accept all changes in the Fees.
We reserve the right to disclose any Confidential Information in situations where Credit BlauStein deems such information disclosure reasonable and appropriate to investigate, prevent, or take measures against unlawful activities, suspected fraudulent activities, potential threat to any person’s physical security, other illegal activities, or if we are required by law.
Credit BlauStein Limited collects data in order to operate the Credit BlauStein Payment Services
collect, share, use and protect the information you share with us when browsing the Credit
BlauStein Website and/or registering the User Account with us.
to the website features and services provided to you when you visit Credit BlauStein Website or use the System;
when you apply to use and/or use our Payment Services; and
to e-mail, other electronic messages including SMS, telephone, web chat, website/portal and other communications between you and Credit BlauStein.
regarding your personal, commercial and other types of sensitive information
and how we will treat it. In addition, please note that Credit BlauStein
provides services to both individual consumers and businesses, and this Privacy
Policy applies to both and should be read and interpreted accordingly.
INFORMATION WE MAY COLLECT FROM YOU
Collecting your information
We collect the following information through the following means:
Information you give us: In order to open the User Account,
Credit BlauStein gathers and processes the following information about you:
In the case of a legal entity: company name, company address,
commercial register number, telephone number, e-mail address,
details of all involved persons (shareholders, directors, authorised persons),
and bank account information.
In the case of an individual person: full name, address, date
and place of birth, nationality, phone number, e-mail address, and
bank account or credit card information.
If we cannot verify the information that you provide, we may ask you to
send us additional documents, such as copy of identity card, driving license
and proof of address in the case of an individual person, and in the case of
a legal entity, identity card, proof of address of all involved persons
(shareholders, directors, authorised persons), and other company details.
Other commercial and/or identification information may also be required if
you send or receive certain high-value transactions or high overall payment
volumes through us. For the purpose of complying with our anti-fraud and
anti-money laundering obligations, we may also require you to provide us
information related to you from third parties, including information about
your financial history, and decisions of local district courts, bankruptcy,
information provided by credit bureaus and anti-fraud agencies, at any time
when we may deem it necessary to minimize financial risks and prevent fraud.
Information we collect about you automatically:
Transaction Information: We may collect, store, and process the
personal, commercial and other types of sensitive data or information
about the company provided by you during your transactions, as well
as other data automatically transmitted to us in the process of your
use of the System, and transfer such as data to third parties for the
purpose of fulfilling the User Agreement or additional agreements with
such third parties, as well as all other transactions with your information
permissible under applicable laws.
Website Traffic Information: We automatically receive the web address
of the site that you came from or are going to, and the IP address of
the computer or device that you are using to access Credit BlauStein Website.
We also collect information on which pages of Credit BlauStein Website
you visit, IP address, the type of browser you use and the times you
access our Credit BlauStein Website.
Cookies: When you access Credit BlauStein Website or use our Payment Services,
we may place small data files on your computer or other device (unless you purposely
restrict this option in your browser). These data files may be cookies, pixel tags,
“Flash cookies”, or other local storage provided by your browser or associated
you return to this site using the same computer or device, content and
advertising, help ensure that your account security is not compromised,
mitigate risk and prevent fraud, and to promote trust and safety across
Credit BlauStein Website and our Payment Services.
Email and Other Communications: When using the System or contacting and
submitting requests by phone, e-mail, or via other means of communication,
we retain such information and our responses to you in the records of your account.
Information about other people: if you provide us with information about other people,
and must ensure you have the right to do so. Your failure to ensure respect of the
rights of third parties shall in no case create obligations and/or liabilities for us.
USE OF COLLECTED INFORMATION
We may use the available information related to you for the following purposes:
Rendering Payment Services requested by you;
Executing your Payment Orders related to sending and receiving payments, as well as making transactions using our Payment Services;
Notifying you of changes in the Payment Services, the System, the User Agreement, etc.;
Fulfilling the requirements of the applicable laws and regulations, in particular, those related to anti-money laundering laws and KYC (Know Your Customer) procedures;
Verifying your financial status and identity, including during account creation and password reset processes;
Carrying out verification procedures to manage risk, or to detect, prevent fraud and money laundering or other potentially illegal or prohibited activities;
Providing Payment Services to you, including customer support services (e.g. responding to your questions, requests, comments, and complaints);
Increasing the security of the Payment Services and managing and protecting our information technology infrastructure;
Providing the Credit BlauStein Website’s content and layout in a manner that is most efficient for you and your computer or devices;
Providing to you the services requested, or services that we believe may interest you;
Improving the Payment Services by customising your user experience;
Providing you with information about our Payment Services;
Carrying out Credit BlauStein’s internal procedures and processes, such as audits, analytical data processing, performance and quality assessment as to the Payment Services provided, etc.
DISCLOSURE OF INFORMATION
We do not provide your data to any third parties for marketing purposes
without your express permission and shall only disclose this information in the limited circumstances described below.
We do not disclose information which could identify you personally, to
Disclosing information on substantiated requests from the police and other law enforcement agencies, security forces, regulatory authorities, self-regulatory authorities or organizations and other third parties with the authority to obtain such information;
Disclosing necessary information in response to the requirements of agents and third parties under an agreement with Credit Blaustein to fulfil obligations to you (including, but not limited to, acquirers, credit card associations, and Credit BlauStein’s affiliated parties, etc.) and on the following conditions: 1) they are aware of the confidential nature of such information; 2) they take adequate measures to protect confidential information from unauthorized access and use;
On the same conditions as above disclosing information to Credit BlauStein’s group companies, payment processors, investors, acquirers, partners, and auditors;
Disclosing information in the course of information exchange with other companies and organizations for the purposes of anti-fraud protection, financial risk assessment and management, customer service, and helping third parties comply with anti-money laundering and counter-terrorist financing verification requirements;
Disclosing information when Credit BlauStein has reason to believe that you violate the User Agreement or when Credit BlauStein deems such information disclosure reasonable and appropriate to investigate, prevent, or take measures against unlawful activities, suspected fraudulent activities, potential threats to any person’s physical security, other illegal activities, violations of the User Agreement, or if it is required by law;
Disclosing information in other circumstances in accordance with the provisions of the User Agreement and the applicable laws.
All confidential information shall remain the property of the Party disclosing such information; no rights or licenses are granted with regard to such confidential information.
Either Party shall return to the other Party and/or securely destroy all confidential information on the other Party’s written request, unless such documents have to be stored under the effective laws and regulations, and if required, shall confirm in writing, with the authorized signature, that such confidential information was duly returned or securely destroyed.
You have the right to request that Credit BlauStein restrict third parties’ access to your data for marketing purposes, provided that it does not contradict the applicable laws and the User Agreement, by sending a relevant written request to Credit BlauStein using the contact details available on Credit BlauStein Website.
PROTECTION OF INFORMATION
We shall ensure confidentiality of any and all information received in the course of fulfilling our obligations under the User Agreement, with the exception of the cases explicitly provided for in the User Agreement.
We give limited access to your information only to those employees who require it to provide services to you or perform their professional duties.
As stipulated in other sections of the User Agreement, you are responsible for ensuring confidentiality of your information, and the security of your User Account relies on your protection of your login details. We shall not be liable for transactions made as a result of improper storage or loss of information on your part.
WHERE WE STORE YOUR INFORMATION
We, our service providers, and other parties with whom we may share your personal, commercial and other types of sensitive information may process your personal, commercial and other types of sensitive information in territories that are outside the European Economic Are (“EEA”) or otherwise outside of the territory in which you reside. It may also be processed by staff operating outside the EEA or the territory in which they collected who work for us. Such staff may be engaged in, among other things, the fulfilment of Payment Orders, the processing of payment details and support services in provision of the Payment Services. These countries may have data protection standards that are different to those in which you reside.
HOW LONG WE RETAIN YOUR INFORMATION
The periods for which we retain your personal, commercial and other types of sensitive information are determined based on the nature and type of information, the Payment Service and the country in which they are provided, as well as any applicable local legal or regulatory requirements. In general, once no longer needed, your information will be deleted.
We only retain your information for as long as necessary for us to use your information as described above or to comply with our legal obligations. However, please be advised that we may retain some of your information after you cease to use our Payment Services, for instance if this is necessary to meet our legal obligations, such as retaining information for tax, accounting, and compliance purposes.
When determining the relevant retention periods, we will take into account the following factors:
our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law to retain data for a certain period of time;
our legitimate interest where we have carried out a balancing test (see section 9 below);
statute of limitation under applicable law(s);
If you have made a request to have your information deleted; and
Guidelines issued by relevant data protection authorities.
YOUR DATA PROTECTION RIGHTS
The applicable laws on personal, commercial and other types of sensitive data protection give you the right of access to any information that we hold about you. We may ask you to verify your identity and for more information about your request.
In certain circumstances, you may ask us to edit or delete your personal, commercial and other types of sensitive information stored by us and/or on Credit BlauStein Website. You may also object to its processing or temporarily restrict its processing while exercising your other rights. In addition, you can request to transfer certain of your personal, commercial and other types of sensitive information to another service provider (also known as “data portability”).
When you give us consent to use your personal, commercial and other types of sensitive information, you can withdraw it any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal, commercial and other types of sensitive information conducted in reliance on lawful processing grounds other than consent.
You always have the right to complain to a data protection authority about our collection and use of your personal, commercial and other types of sensitive information. For more information, please contact your local data protection authority. Also, you can commence a court action to claim compensation for damage or distress caused by our failure to comply with data protection legislation.
If you wish to know more about your rights, or you wish to exercise them, you can reach us at the details provided in the Contact Us section.
LEGAL BASIS FOR PROCESSING
We will only process your personal, commercial and other types of sensitive information where we have lawful authority to do so. Such laws vary across different territories and further specific information is available on request. In general, Credit BlauStein will either process:
On the basis of your consent;
Where necessary for the performance of, or entry into, any agreement we have with you, for example in order to provide you with the Payment Services you have subscribed;
Where Credit BlauStein has a legitimate interest to process data, subject to such processing not overriding your own rights and freedoms in objecting to such processing;
Where Credit BlauStein has a legal obligation to collect your personal, commercial and other types of sensitive information or otherwise needs your personal, commercial and other types of sensitive information to protect your vital interests or those of another person; or
Where Credit BlauStein is legally required to hold information on you to fulfil our legal and regulatory obligations, such as disclosure to public authorities, regulators and investigations.
We carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests before we go ahead with such processing.
If you have questions or want to find out more about the legal basis on which we collect and use your personal, commercial and other types of sensitive information, please contact us using the contact details provided under the Contact Us section below.
AUTOMATED DECISION MAKING
We do not carry out automated decisions as there is human intervention in all our processing of personal, commercial and other types of sensitive data.
NOTIFICATION OF CHANGES
All comments, queries and requests concerning to our use of your information are welcomed. If you wish to receive further information, you can reach by sending a message through the “Contact Us” facility on the Credit BlauStein Website, by sending email to email@example.com, or by calling +44 1880 80 80 80.